These Terms govern the provision of local representation, coordination and follow up services by
Simple Solutions in Bangalore and across Karnataka, and the use of our website. Please read them
before instructing us.
We are your representative on the ground in Karnataka. We visit properties, attend government offices, collect documents, coordinate with advocates and doctors, and report back to you with photographs and receipts.
We are not a law firm, not a medical provider, not a property broker and not an agent of any government department. We coordinate with the people who are.
We quote in writing before we start. Our fee is separate from government charges and third party fees, which are billed to you at cost with receipts.
We cannot promise that a government application will be approved or when a department will act. We can promise how we will conduct ourselves, and we do.
We do not make or arrange unofficial payments to anyone, in any circumstances.
The long version follows. If you do not agree with it, do not instruct us.
1.1 These Terms and Conditions (Terms) form a legally binding agreement under the Indian Contract
Act, 1872 between Simple Solutions, a [proprietorship / partnership / LLP] of [name of proprietor or
partners], having its principal place of business at No. 3, 4th Cross, 14th Main, KAS Officers Colony,
BTM Layout 2nd Stage, Bengaluru (Urban), Karnataka 560076, and registered as a micro enterprise
under the Udyam framework of the Government of India vide Udyam Registration Number
UDYAM-KR-03-0692072 dated 30 April 2026 (we, us, our, Simple Solutions), and the person or
entity instructing us (you, your, the Client).
1.2 You accept these Terms when you confirm a written scope and quote issued by us, when you
make any payment to us, or when you continue to use our website after these Terms are
published, whichever occurs first.
1.3 If you instruct us on behalf of another person or an entity, you confirm that you are authorised
to do so and that person or entity is bound by these Terms.
1.4 We may amend these Terms. The version in force for an engagement is the version
published on our website on the date the written scope for that engagement is approved by you.
2.1 In these Terms:
● Engagement means a specific task or set of tasks described in a written scope and quote
approved by you.
● Disbursements means amounts paid by us to a third party on your behalf, including government
fees, stamp duty, court fees, professional fees, courier charges and travel outside the agreed
area.
● Authorisation means any power of attorney, authorisation letter, nomination, consent or
other instrument required for us to act in relation to your matter.
● Deliverables means the reports, photographs, receipts, summaries, documents and
certificates provided by us in the course of an Engagement.
● Authority means any government department, statutory body, local authority, court,
registrar or public office.
3.1 We provide local representation, coordination, attendance and follow up services. In broad
terms this includes property visits and inspections, coordination with builders, contractors and
tenants, attendance at government offices, collection and lodgement of documents, coordination
with advocates and medical professionals, and reporting to you with evidence of what was done.
3.2 The following limitations are fundamental to these Terms and to the basis on which our fees are set:
(a) We are not a law firm and we do not provide legal advice or legal representation. Legal advice
and representation in India may be provided only by advocates enrolled under the Advocates Act,
1961. Where your matter requires legal advice we coordinate with an advocate. The advice and
the conduct of any proceeding remain theirs.
(b) We are not a medical or clinical provider. We coordinate appointments, admissions, reports and
logistics. We do not provide medical advice, diagnosis, nursing or treatment. All clinical decisions
rest with the treating medical practitioner and with you or the patient.
(c) We are not a real estate agent, property broker or dealer, and we are not remunerated by
reference to any transaction, unless separately agreed in writing.
(d) We are not a financial adviser, investment adviser, tax adviser or chartered accountant.
(e) We are not an agent of, affiliated with, or endorsed by any Authority. Any reference on our
website or in our communications to an Authority is descriptive only and does not imply affiliation,
endorsement or authorisation.
3.3 Any information published on our website is general information about our services. It is not
advice on your particular matter and must not be relied on as such.
4.1 You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872.
4.2 You confirm that you have the legal right and authority to instruct us in relation to the property,
person, document or matter concerned, and that you will provide evidence of that right on request.
4.3 Where a matter concerns a person who is a minor or who lacks capacity, we act only on the
instructions of a parent, lawful guardian or person holding valid legal authority, and we may require
evidence of that authority before acting.
4.4 We may decline to act, or may cease to act, where the authority to instruct us is disputed by any
person, until that dispute is resolved.
5.1 You describe the task. We assess whether we are able to accept it and tell you if we are not.
5.2 We issue a written scope and quote setting out the steps proposed, our fee, an
estimate of Disbursements, and an expected timeline.
5.3 No work commences until you approve that scope in writing. Approval by email, WhatsApp or
any other recorded electronic means is sufficient and is treated as an electronic record under the
Information Technology Act, 2000.
5.4 Where the scope changes materially, we will stop, inform you, and issue a revised quote.
We do not perform additional chargeable work without your approval.
5.5 Timelines given are estimates based on ordinary experience. They are not commitments and do
not form part of the contractual scope, except where expressly stated to be a commitment by us in
relation to our own conduct.
6.1 Many government, revenue and legal processes require formal authority for a person to act
on your behalf. We will inform you which Authorisation is required, in what form, and what
execution, attestation, apostille or registration steps apply where you are resident outside India.
6.2 Obtaining and validly executing an Authorisation is your responsibility. Where an Authorisation is
required to be registered or stamped under the Registration Act, 1908, the Powers of Attorney Act,
1882 or the applicable stamp legislation, the cost and the compliance are yours.
6.3 We will not commence any step requiring an Authorisation until a valid Authorisation is in our hands.
6.4 You may revoke an Authorisation at any time. You must inform us in writing immediately upon
doing so. We are not liable for any act performed in good faith before we received notice of
revocation.
6.5 We act strictly within the scope of the Authorisation given. We will not exceed it, and we will not
accept an Authorisation drawn more widely than the task requires.
7.1 You agree to:
● provide accurate, complete and current information, and to inform us promptly if anything
changes;
● provide the documents we request, in the form we request, without undue delay;
●use our services only for lawful purposes;
● respond within a reasonable time where a matter requires your decision or
approval;
● pay our fees and Disbursements as agreed;
● not request, and not expect, that we do anything unlawful or improper.
7.2 We are not responsible for delay, additional cost or loss arising from your failure to
meet these obligations, and additional visits or attendances made necessary by such
failure are chargeable.
8.1 Our fee is quoted per visit, per task or as a monthly retainer, and is agreed in writing before work
begins.
8.2 Disbursements are not included in our fee. They are billed to you at cost, supported by receipts
wherever a receipt is issued by the recipient.
8.3 Goods and Services Tax is charged where applicable, at the rate in force under the Central
Goods and Services Tax Act, 2017 and related legislation. [Confirm GST registration status and,
where services are supplied to a recipient outside India, the treatment of those supplies under
section 2(6) of the IGST Act, 2017 with your chartered accountant.]
8.4 Where we are required to fund a Disbursement in advance, we may require the amount to be
placed with us before the step is taken.
8.5 Fees are payable in Indian Rupees unless otherwise agreed in writing. Where you remit funds
from outside India, bank charges, currency conversion costs and compliance with the Foreign
Exchange Management Act, 1999 and applicable regulations are your responsibility.
8.6 Invoices are payable within [7 / 14] days of issue unless the quote states otherwise. We may
suspend work on any Engagement where an invoice remains unpaid beyond that period.
9.1 You may cancel an Engagement at any time by written notice.
9.2 On cancellation, our fee for work already performed, visits already made and attendances
already completed remains payable, together with all Disbursements already incurred.
9.3 Any unused balance of an advance is refunded within 14 working days of the final account being
settled.
9.4 Government fees, stamp duty, court fees and third party professional fees, once paid, cannot be
refunded by us. Any recovery of those amounts is a matter between you and the Authority or
professional concerned.
9.5 We may suspend or terminate an Engagement where you fail to pay, where you fail to
provide a valid Authorisation, where the information given to us proves materially incorrect, or
where continuing would require us to act unlawfully or improperly.
10.1 We take reasonable care and skill in performing an Engagement. We do not guarantee,
and cannot guarantee:
● that any application to an Authority will be approved, granted or registered;
● the date on which any Authority will act, decide or issue any document;
● the outcome of any legal proceeding, arbitration or dispute;
● the conduct or performance of any third party, including builders, developers, tenants,
contractors, advocates, medical practitioners and couriers;
● the accuracy, completeness or currency of records maintained by any Authority.
10.2
Nothing in any communication from us is to be read as a guarantee of any of the above, and
no employee, contractor or representative of ours has authority to give such a guarantee.
11.1 We conduct every Engagement through the official process.
11.2 We do not offer, promise, give, solicit, accept, arrange or facilitate any bribe, illegal gratification,
facilitation payment or other improper advantage to or from any public servant or any other person,
whether directly or through a third party, and we will not do so on your instruction.
11.3 You agree not to request, encourage or authorise any such payment, and to indemnify us in
respect of any such request made by you or on your behalf.
11.4 Where a matter is delayed because we will not make or arrange such a payment, we will tell you
that this is the reason.
11.5 This clause reflects our obligations under the Prevention of Corruption Act, 1988 and is a
fundamental term. Breach of it by you entitles us to terminate the Engagement immediately.
12.1 We treat your information and the details of your matter as confidential.
12.2 We disclose your information only to the parties described in our Privacy Policy, only to the
extent necessary for the Engagement, and only where you have authorised the disclosure or where
the disclosure is required by law or by an order of a court or competent Authority.
12.3 We do not publish your name, address, photographs or the details of your matter as a
case study, testimonial or marketing material without your separate written consent.
12.4 This clause survives termination of the Engagement.
13.1 We acknowledge in writing every document we receive from you and record every document we
return.
13.2 While your documents are in our possession we take reasonable care of them. We are not an
insurer of them, and we recommend that you retain certified copies of any original sent to us.
13.3 On completion, original documents are couriered to you, handed to a person you nominate in
writing, or held by us only where you have instructed us in writing to hold them.
13.4 We are not liable for loss or damage occurring in transit where despatch was made by a courier
or postal service selected or approved by you.
14.1 In the course of an Engagement we produce photographs, video, notes, receipts and reports.
These are produced for you and are provided to you as part of the Deliverables.
14.2 Deliverables produced in the course of your Engagement are not used by us for marketing or
any other purpose without your separate written consent.
14.3 Where a photograph or recording would capture an identifiable third party or readable
personal information belonging to another person, we take reasonable steps to avoid or
obscure it.
15.1 Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under
Indian law, including under the Consumer Protection Act, 2019.
15.2 Subject to clause 15.1, our total aggregate liability arising out of or in connection with any
Engagement, whether in contract, tort, statute or otherwise, is limited to the total fees paid by you to
us for that Engagement.
15.3 Subject to clause 15.1, we are not liable for indirect, special or consequential loss, or for loss
of profit, loss of opportunity, loss of expected saving, or loss arising from delay by any Authority or
third party.
15.4 We are not liable for any loss arising from information supplied to us by you which is
inaccurate, incomplete or out of date.
16.1 You indemnify us against any claim, loss, liability, cost or expense arising from your breach of
these Terms, from your provision of inaccurate or incomplete information, from your lack of authority
to instruct us, or from any instruction by you that would require unlawful or improper conduct.
17.1 We are not liable for any delay or failure to perform caused by an event beyond our reasonable
control, including act of God, natural disaster, epidemic, government closure, strike, civil disruption,
failure of public infrastructure, network or system failure, or a change in law, procedure or the
practice of an Authority.
17.2 Where such an event continues for more than 60 days, either party may terminate the
affected Engagement by written notice, and clause 9 applies to the settlement of accounts.
18.1 An Engagement continues until it is completed, or until terminated in accordance with these Terms.
18.2 Either party may terminate an Engagement by written notice. Clause 9 governs the
financial consequences.
18.3 Clauses 10, 11, 12, 15, 16, 19, 22 and 23 survive termination.
19.1 All content on our website, including text, layout, graphics, photographs, the Simple Solutions
name and the Simple Solutions logo, is owned by us or licensed to us and is protected under the
Copyright Act, 1957 and the Trade Marks Act, 1999.
19.2 You may view, download and print content from our website for your own personal,
non-commercial use. Any other reproduction, distribution, adaptation or commercial use requires our
prior written permission.
19.3 You must not use our website in any manner that is unlawful, that interferes with its operation or
security, that attempts unauthorised access, or that constitutes an offence under the Information
Technology Act, 2000.
19.4 The names of Authorities appear on our website for description only, and their use does
not imply affiliation or endorsement.
20.1 Our website may link to third party websites. We do not control them, we do not endorse them,
and we are not responsible for their content, availability or privacy practices.
21.1 You consent to receiving communications from us by email, WhatsApp, SMS and telephone in
connection with an Engagement.
21.2 Records of communication and approval exchanged electronically are electronic records
within the meaning of the Information Technology Act, 2000, and are admissible as evidence.
21.3 We take reasonable care in transmitting information electronically, but we do not warrant
that any electronic communication is free from interception, corruption or delay.
22.1 If you are dissatisfied with any aspect of our service, contact our Grievance Officer, whose
details are set out in Schedule A to the Privacy Policy and are also published on our website.
22.2 We will acknowledge your grievance within 48 hours of receipt and will endeavour to resolve it
within 30 days.
22.3 Nothing in this clause affects your rights under the Consumer Protection Act, 2019, including
your right to approach the appropriate Consumer Disputes Redressal Commission.
23.1 These Terms and any Engagement are governed by and construed in accordance with the laws of
India.
23.2 Subject to clause 23.4, the courts at Bengaluru, Karnataka have exclusive jurisdiction over
any dispute arising out of or in connection with these Terms or any Engagement.
23.3 Before commencing any proceeding, the parties will attempt in good faith to resolve the
dispute by discussion within 30 days of written notice of the dispute being given.
23.4 Failing resolution under clause 23.3, the dispute shall be referred to and finally resolved by
arbitration by a sole arbitrator appointed by agreement between the parties, in accordance with the
Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Bengaluru,
Karnataka, and the language of the arbitration shall be English. The award shall be final and binding.
23.5 Nothing in clause 23.4 prevents either party from seeking urgent interim relief from a court of
competent jurisdiction at Bengaluru.
23.6 Nothing in this clause affects any right you have as a consumer under the Consumer Protection
Act, 2019 to approach the appropriate consumer forum.
24.1 Severability. If any provision of these Terms is held invalid or unenforceable, that provision is
severed and the remainder continues in full force.
24.2 Waiver. A failure or delay by us in exercising any right does not operate as a waiver of that right.
24.3 Assignment. You may not assign your rights under an Engagement without our written consent.
We may not subcontract a material part of an Engagement without informing you.
24.4 Entire agreement. The written scope and quote for an Engagement, together with these Terms
and the Privacy Policy, constitute the entire agreement between us in relation to that Engagement.
24.5 Precedence. Where the written scope and quote conflicts with these Terms, the written scope
and quote prevails in respect of that Engagement.
24.6 Language. These Terms are executed in English. Any translation is provided for convenience
only and the English version prevails.
24.7 No partnership. Nothing in these Terms creates a partnership, joint venture or employment
relationship between the parties.
25.1 Questions about these Terms may be sent to simplesolusions@gmail.com or raised on +91 78993
23483.